Distributor
SUPPORT JACKET Inc.
Operations Manager
Yuki Iwamoto
Head Office
2–6–9,Tsukuda,Chuo-ku,Tokyo,JAPAN 104–0051
Phone Number
+81-3-6381-2660
Email Address
info@supportjacket.jp
Additional Fees
- Consumption tax
- Shipping fee: Calculated at checkout (Varies by country and weight)
*All displayed prices are inclusive of tax.
Validity of Order
- Credit Card
[Credit Card]
Credit cards listed on the payment method selection screen can be used.
Card numbers and data transmissions are secured using SSL encryption, allowing you to use your credit card safely.
Please use the statement issued by your credit card company as your receipt.
Defective Products
o Return / Exchange Period
Within 7 days from the date of delivery.
o Returns due to product errors, incorrect quantities, or initial defects at our responsibility
In the unlikely event of a product error, incorrect quantity, or initial defect, please contact us within 7 days of arrival by phone (+81-3-6381-2660) or email at info@supportjacket.jp. We will promptly replace the item with a non-defective product at our responsibility.
o Conditions under which returns/exchanges cannot be accepted (Customer Convenience)
- If more than 7 days have passed since delivery.
- If the product has been used (excluding trial fitting for size check).
- For reasons such as "ordered the wrong model," "no longer needed," or "different color than imagined."
- If the main body, outer box, instruction manual, or accessories are damaged, lost, stained, or discarded.
- If the product has been washed, repaired, or modified by the customer.
- If purchased from a site other than our official website.
- If purchased for resale purposes (including cases determined by our company as resale intent).
- If the return/exchange of the same model/size has been repeated 2 or more times in the past.
- If the product has been taken outside of Japan.
o If you wish to cancel after the product has been shipped but before it arrives, please contact us. We will initiate a delivery stop procedure with the shipping company.
However, the shipping cost at the time of dispatch and the actual return shipping cost from the carrier back to our facility will be billed separately.
*This is only available if you contact us during our business hours.
o Procedure for Size Exchanges
1. After confirming the above conditions, please contact us with your order number and current situation by phone (
+81-3-6381-2660) or email (
info@supportjacket.jp).
In the case of email, we will send a confirmation email back to you.
2. After packing the target product, please send it to the address below via prepaid shipping (shipping cost borne by you) through your nearest shipping carrier.
3. We will inspect the returned product upon arrival, and if there are no issues, we will proceed with the return/exchange process.
*If a product that falls under the "Conditions under which returns/exchanges cannot be accepted" is sent, or if an issue is found during inspection, or if it is sent without prior notice and our subsequent confirmation, the product will be returned to you via cash-on-delivery (COD).
*Please do not include anything other than the item for size exchange. Any unrelated items enclosed will be disposed of by our company.
o Return / Exchange Shipping Address
Tobu Second Bldg. 4B, 6-27-4 Jingumae, Shibuya-ku, Tokyo, 104-0051 Japan
SUPPORT JACKET Inc., Assist Suit Division
Shibuya Branch Office
TEL:
+81-3-6381-2660
Mail:
info@supportjacket.jp
Sales Quantity
From 1 unit up to 100 units.
*Please contact us if you wish to order 100 units or more.
Delivery Time
Orders will be shipped within approximately 14 business days from the order date.
Additionally, a notification will be sent via email upon completion of shipment.
Payment Methods
- Credit Card
Visa
Mastercard
American Express
Shop Pay
Apple Pay
Google Pay
PayPal
Return Deadline
o Return / Exchange Period
Within 7 days from the date of delivery.
o Returns due to product errors, incorrect quantities, or initial defects at our responsibility
In the unlikely event of a product error, incorrect quantity, or initial defect, please contact us within 7 days of arrival by phone (
+81-3-6381-2660) or email (
info@supportjacket.jp).
We will promptly replace the item with a non-defective product at our responsibility.
Return Shipping Costs
- Return shipping costs and replacement shipping fees for size exchanges shall be borne by the customer.
- If a product for size exchange is sent cash-on-delivery (COD), the actual shipping costs will be invoiced to the customer.
Basic Policy
We comply with laws and other regulations concerning the protection of personal information.
We implement appropriate measures for the collection, use, and provision of personal information.
We take reasonable safety measures against risks related to personal information, such as unauthorized access, loss, destruction, alteration, and leakage.
We establish a compliance program to protect personal information, and strive to maintain and improve it through continuous reviews.
SUPPORT JACKET Inc.
President: Akinori Iwamoto
Handling of Personal Information
Our company responds appropriately to inquiries regarding personal information from the individual concerned, as well as requests for disclosure, correction, suspension of use, or deletion of personal information.
1. Purpose of Use of Personal Information
[Customer and Business Partner Information]
- Fulfillment of obligations and exercise of rights related to transactions, including product/service guidance, order placement/acceptance, shipping, provision, invoicing, and payment settlement.
- Communications, meetings, information provision, and responding to inquiries or requests regarding transactions.
- Improvement and development of products and services.
[Exhibitors, Seminar/Trial Attendees, and Inquirers]
- Guidance for exhibitions, seminars, trial events, etc.
- Appropriate responses to inquiries.
- Identity verification of the applicant.
Please note that regarding personal data stored or saved by customers within the services we provide, our company will not handle its contents unless prior agreement has been made.
2. Disclosure and Provision of Personal Information
2-1
We will not disclose or provide personal information provided to us to any third party, except in the following cases:
(1) With the consent of the individual.
(2) Based on laws and regulations.
(3) When it is necessary for the protection of human life, body, or property, and it is difficult to obtain the consent of the individual.
(4) When outsourcing the handling of personal information to another domestic company based on an outsourcing contract. In this case, we select contractors who meet our standards, enter into contracts regarding the handling of personal information, and supervise them appropriately to ensure the safe management of personal information.
(5) When the succession of business takes place due to a merger, corporate separation, transfer of business, or other reasons.
2-2
Regardless of the provisions in 2-1 above, in cases where it is deemed appropriate for our affiliates or maintenance/operation service contractors to respond to inquiries regarding repairs, services, or products, we may provide the customer's name, address, phone number, email address, etc., to such affiliates or contractors. In this case, our company will appropriately manage the affiliates or contractors concerned. In addition, customers may request our company to stop providing their personal information to such affiliates or contractors.
3. Security Management Measures
(1) Organizational Security Management Measures
A general manager is appointed in accordance with internal regulations, reporting systems are clarified, and an organizational management system is established.
(2) Human Security Management Measures
Confidentiality of personal data is stipulated in the employment regulations, and regular training is conducted.
(3) Physical Security Management Measures
Entry/exit control using cards is implemented, and strict regulations regarding the carrying, deletion, and disposal of devices and data are enforced and operated appropriately.
(4) Technical Security Management Measures
Authentication for accessing internal systems is implemented, along with the installation of firewalls and security software.
Inquiries and Complaints Regarding Personal Information
Please direct any inquiries or complaints regarding your own personal information to our company. The contact window for inquiries and complaints is listed below.
Procedures for Requests for Disclosure, etc.
When a request listed below is made by the individual concerned (or their authorized representative) regarding the personal information we hold, we will respond in accordance with the provisions of the Act on the Protection of Personal Information. Please contact us for the procedures regarding requests for disclosure, etc., and to obtain our company's prescribed request form (in writing). Please note that a fee of 1,000 yen (tax included) will be charged per request for (1) Request for disclosure and (2) Request for notification of purpose of use. Please enclose postage stamps of equivalent value.
(1) Request for disclosure
(2) Request for notification of purpose of use
(3) Request for correction
(4) Request for addition
(5) Request for deletion
(6) Request for suspension of use or suspension of provision to a third party
Other Matters
(1) Please note in advance that some services provided by our company may not be available if customers do not provide their personal information.
(2) Customers aged 15 or under must obtain the consent of a parent or legal guardian before providing their personal information.
Our company cannot assume any responsibility for ensuring the security of personal information on third-party websites linked to our website.
We establish this privacy policy and a mechanism for personal information protection, thoroughly raise awareness and commitment to personal information protection, and promote the appropriate handling of personal information as described below.
Use of Google Analytics
Our website uses Google Analytics to collect and analyze data such as site usage to provide better services and improve usability. Google may collect information such as your IP address through "Cookies" during this process, but the information collected via Cookies cannot identify individuals. The collected data is managed under Google's privacy policy.
By using this site, you are deemed to have consented to the data processing performed by Google and this site for the methods and purposes described above.
Google Privacy Policy
https://policies.google.com/privacy
https://policies.google.com/technologies/partner-sites
Inquiries and Complaints Contact Window
Company Name: SUPPORT JACKET Inc.
Head Office: 2-6-9 Tsukuda, Chuo-ku, Tokyo, 104-0051 Japan
TEL:
+81-3-6381-2660
Mail:
info@supportjacket.jp
